Customer Success Engineer

Remote
Full Time
Customer Success
Experienced

Join the mission to make the digital world safer.

About Team Cymru

Team Cymru’s mission is to save and improve human lives by helping public and private sector analysts track and take down cybercriminals, visibility into global cyber threat activity and are a key intelligence source for leading cybersecurity and threat intelligence vendors.

Our Pure Signal™ platform gives enterprise security teams on-demand access to global internet traffic telemetry, providing clarity into what’s happening across the internet with a level of visibility comparable to their own internal networks. This allows organizations to close detection gaps, accelerate incident response, and get ahead of critical, recurring threats.

Team Cymru is a fast-paced, distribution-focused, private equity–backed company where your work directly supports a mission that protects millions worldwide.


We're is seeking a Customer Success Engineer based in Japan. This critical role blends the technical depth of a Solution Engineer with the post-sales relationship management and value realization of a Customer Success Manager. You will play a pivotal role in ensuring our customers derive maximum value from our intelligence, from the first discovery session through operational integration and ongoing partnership. 

As a key member of the SE & CS team, you will work across technical and business stakeholders, guiding enterprise customers to understand, evaluate, integrate, operationalize, and expand the use of Team Cymru’s solutions. You will serve as a trusted advisor, discovery expert, and operational champion. This role is ideal for someone with strong technical acumen, customer empathy, and a passion for cybersecurity and threat intelligence. 


Key Responsibilities: 

Customer Discovery & Solution Design 

● Lead discovery sessions to assess CTI maturity, technical environment, and business objectives 

● Identify threat intelligence gaps, pain points, and desired outcomes 

● Design simple, scalable solutions aligned with customer needs 

● Deliver technical workshops, solution demos, and strategic presentations 

Proof of Value & Technical Integration 

● Drive successful PoVs aligned to customer goals and ROI metrics 

● Ensure integration with SIEMs, SOARs, TIPs and detection pipelines 

● Provide technical enablement and guidance throughout implementation 

● Track technical KPIs and provide recommendations for continuous improvement 

Customer Success & Adoption 

● Own post-sales relationships with key accounts 

● Develop and track success plans and onboarding journeys 

● Monitor product usage, identify gaps, and remove adoption blockers 

● Facilitate QBRs and align on business value realization 

Retention, Expansion & Cross-functional Collaboration 

● Partner with Sales to support upsell opportunities through demonstrated customer value 

● Collaborate with Product, Engineering, and Support to resolve issues and surface feedback 

● Contribute to product innovation by advocating for customer needs 

Qualifications & Experience 

● 4+ years in Cybersecurity, with at least 2+ years in CTI-related roles (e.g., SOC, Threat Analyst, Detection Engineering) 

● 3+ years in pre-sales engineering, technical account management, or customer success for enterprise software 

● Experience engaging with both technical and business stakeholders 

● Hands-on experience integrating threat intelligence with security tooling (e.g., SIEM, SOAR, TIP) 

Additional Skills

● Strong knowledge of network protocols (TCP/IP, DNS, BGP, HTTP) 

● Experience with NetFlow/sFlow/IPFIX, detection engineering, and threat hunting 

● Familiarity with MITRE ATT&CK, intelligence lifecycle, and CTI operations 

● Basic scripting (e.g., Python or PowerShell) and API familiarity is a plus 

● Excellent communication and presentation skills (written and verbal) 

● Customer-first mindset with a proactive problem-solving attitude 

● Ability to lead cross-functional engagements 

● Comfortable managing multiple priorities across accounts 

Education and Certifications 

● Bachelor’s degree or equivalent experience in Computer Science, Information Security, or related field 

● Cybersecurity certifications such as GCTI, GCIA, CISSP, or vendor-specific credentials (preferred) 

Travel 

Regional travel within APAC and occasional global travel is required 

Why Join Team Cymru? 

At Team Cymru, we provide unmatched global threat intelligence that empowers organizations to proactively disrupt adversaries. As a Customer Success Engineer, you will be at the forefront of cybersecurity innovation, helping customers harness the full power of our threat intelligence to achieve critical business and security outcomes. 

We offer a collaborative, mission-driven culture where your expertise and impact will directly contribute to improving global security. 

Ready to make an impact?

Apply now and help shape the financial future of a company protecting millions worldwide.

This job description is not exhaustive. Responsibilities may evolve as needed. Team Cymru is an equal opportunity employer and welcomes applicants from all backgrounds.

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